1. Agreement to these Terms
These Terms of Service (the “Terms”) govern access to and use of IGNITE LMS (the “Service”), including web applications, progressive web applications, related portals and support, provided by IGNITE Solutions (“IGNITE”, “we”, “us”, “our”).
By accessing the Service, creating an account, clicking to accept, or allowing users under your organisation to use the Service, you agree to these Terms. If you are accepting on behalf of an institute or other organisation, you represent that you have authority to bind that organisation. If you do not agree, you must not use the Service.
2. Definitions
- “Customer” means the educational institute, academy, coaching centre, school or other organisation that contracts for the Service, and its authorised administrators.
- “User” means any individual who accesses the Service, including administrators, extra staff, teachers, students and guardians.
- “Customer Content” means data, files, messages, recordings, challans, academic records and other material submitted to or generated in the Service by or for the Customer and its Users.
- “Plan” means the subscription, trial or other commercial arrangement under which the Customer is permitted to use the Service.
3. The Service
IGNITE LMS is a multi-tenant software platform for institute administration and online or blended teaching. Features may include, without limitation: student, teacher and guardian records; lecture scheduling; live conferencing integrations; attendance; leave; examinations; fee challans; payroll; in-platform messaging; course document libraries; analytics; and role-based portals.
We may add, modify or discontinue features, provided that we will not materially reduce core contracted functionality of a paid Plan during its then-current term without reasonable notice, except where required for security, legal compliance, or the practices of a third-party provider.
The Service is provided as standard software. Unless a separate written agreement states otherwise, we do not provide custom development, on-premise installation, or a dedicated private instance.
4. Eligibility and accounts
The Customer must provide accurate, complete and current registration information and keep it updated. Each User account is personal to that User. Credentials must not be shared. The Customer and each User are responsible for all activity under their accounts.
Students and guardians may be minors. The Customer is responsible for ensuring that accounts for minors are created and used only with appropriate parental or guardian involvement and in accordance with applicable law.
You must notify us promptly if you suspect unauthorised access. We may require additional verification, reset credentials, or restrict access where we reasonably believe an account is compromised or being misused.
5. Roles and access
The Service distinguishes roles, typically including platform Super Admin (IGNITE staff), institute Admin, extra staff with selected menus, Teacher, Student and Guardian. The Customer is solely responsible for assigning roles and permissions and for the consequences of those assignments (including extra staff who can view or alter records, and any decision to leave a portal unlocked).
Guardians may access information relating only to linked students, as configured by the Customer. Users must not attempt to access data or functions outside their authorised role.
6. Customer responsibilities
The Customer remains responsible for:
- its academic, operational and regulatory obligations, including any duty of care owed to students;
- the accuracy and lawfulness of Customer Content, including information imported by bulk upload;
- obtaining all consents, notices and authorisations required to process personal information of staff, students and guardians in the Service;
- configuring integrations (including Zoom, Google and Microsoft accounts) using credentials the Customer is entitled to use;
- its own hardware, network, devices and classroom practices; and
- backing up any Customer Content it requires independently of the Service, to the extent it considers necessary.
IGNITE is a software provider. We do not supervise teaching quality, student welfare, fee disputes between an institute and a family, or employment matters between an institute and its staff, except insofar as the software records information the Customer chooses to enter.
7. Acceptable use
Users shall not:
- use the Service for any unlawful purpose, or in violation of the rights of others;
- attempt to gain unauthorised access to other tenants, accounts, systems or data;
- interfere with or disrupt the integrity or performance of the Service;
- upload malware, or probe or reverse engineer the Service except to the extent permitted by mandatory law;
- misrepresent identity, attendance, assessment results, fee payments or other records;
- harass, threaten or abuse other Users, or use messaging or lecture tools to distribute unlawful, defamatory or infringing material;
- record, share or publish lectures, chats or student information except as authorised by the Customer and applicable law;
- resell, sublicense or provide the Service to third parties except as expressly permitted in the Plan; or
- use the Service to send unsolicited bulk messages unrelated to the Customer’s legitimate educational operations.
We may investigate suspected violations and may suspend or terminate access as described in Section 18.
8. Customer Content
As between the parties, the Customer retains all rights in Customer Content. The Customer grants IGNITE a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content solely as required to provide, secure, support and improve the Service, and as otherwise described in the Privacy Policy.
The Customer represents that it has all rights necessary to submit Customer Content and to grant the foregoing licence, and that Customer Content will not infringe third-party rights or applicable law.
Upon termination, the Customer may export available data using tools we provide, if any, during the wind-down period we specify. Thereafter we may delete Customer Content from production systems, subject to residual copies in backups and records we must retain by law.
9. Lectures, conferencing and recordings
Live lectures may rely on third-party conferencing platforms connected by the Customer. Meeting quality, uptime, recording storage and participant identity as reported by those platforms are outside IGNITE’s control. Attendance derived from conferencing reports may require manual matching where display names do not match enrolled students.
The Customer is responsible for informing participants if sessions may be recorded, for obtaining any required consents, and for restricting playback to authorised Users. Recordings must be used only for legitimate educational and administrative purposes. IGNITE is not liable for a User’s unauthorised redistribution of a recording or meeting link.
10. Documents, cloud storage and messaging
Where Google Drive or similar storage is connected, files remain in the Customer’s third-party account. IGNITE does not assume ownership of those files. Disconnecting an integration may make materials unavailable inside the Service.
In-platform messages are provided for institute communication. Administrators may have visibility of messages where monitoring features are enabled. Users should treat the inbox as an official channel and not as a private, end-to-end encrypted messenger.
11. Fees, challans, trials and platform billing
11.1 Student fees and challans
Challans, fee plans and student payment records are tools for the Customer. Unless a separate written payment-processing agreement is in place, IGNITE does not collect student tuition, does not act as the Customer’s bank, and is not a party to fee disputes between the Customer and a student or guardian. Late payment, concessions and suspension of a student’s portal access for unpaid fees are determined by the Customer’s policies, subject to applicable law.
11.2 Platform subscription
Fees for the Service itself are those stated in the Customer’s Plan, invoice or written quotation. Unless otherwise agreed, charges are payable in Pakistani Rupees by the method we specify (which may include bank transfer or mobile-wallet reference). The Customer must pay undisputed amounts by the due date. We may suspend the Service for overdue platform fees after notice.
11.3 Trials
A trial or demonstration, if offered, is provided for evaluation only, may be limited in duration or features, and may be withdrawn at any time. Trial data may be deleted when the trial ends unless converted to a paid Plan.
11.4 Taxes
Fees are exclusive of applicable taxes unless stated otherwise. The Customer is responsible for taxes arising from its purchase or use of the Service, other than taxes on IGNITE’s net income.
12. Intellectual property
The Service, including software, user interface, documentation, Feature Book, trademarks, logos and all related intellectual property, is owned by IGNITE Solutions and its licensors. These Terms do not transfer any ownership to the Customer or Users.
Subject to these Terms and timely payment of platform fees, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Plan term solely for the Customer’s internal educational and administrative operations.
Feedback, suggestions or feature requests may be used by IGNITE without restriction or obligation to the submitter.
13. Third-party services
The Service may interoperate with third-party products including Zoom, Google (sign-in and Drive), Microsoft Teams or Meet, WhatsApp, hosting providers and payment channels. Those products are offered by their respective providers under their own terms. IGNITE is not responsible for third-party outages, policy changes, account suspensions, data handling or fees charged by those providers. Enabling an integration constitutes instruction to exchange information with that provider as needed to operate the feature.
14. Availability, support and changes
We aim to keep the Service available and to address defects with reasonable skill and care. We do not warrant uninterrupted or error-free operation. Maintenance, force majeure, internet or third-party failures, and misuse may cause downtime.
Support is provided through the channels we publish (including email and WhatsApp) during reasonable business hours in Pakistan, unless a Plan states otherwise. Response times are targets, not guarantees, except where a separate written service-level agreement exists.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. IGNITE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
We do not warrant that the Service will meet the Customer’s specific examination-board, accreditation or statutory reporting requirements unless we have agreed that in a separate written instrument. Educational outcomes remain the Customer’s responsibility.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IGNITE SOLUTIONS, ITS DIRECTORS, EMPLOYEES AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE PLATFORM SUBSCRIPTION FEES PAID BY THE CUSTOMER TO IGNITE SOLUTIONS FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR, IF NONE, TEN THOUSAND PAKISTANI RUPEES).
Nothing in these Terms excludes or limits liability that cannot be excluded under the laws of Pakistan, including liability for fraud or for death or personal injury caused by negligence to the extent such limitation is prohibited.
17. Indemnity
The Customer shall indemnify, defend and hold harmless IGNITE Solutions and its personnel from and against claims, damages, losses and reasonable costs (including legal fees) arising out of: (a) Customer Content; (b) the Customer’s or its Users’ use of the Service in breach of these Terms or law; (c) a claim that the Customer lacked authority or consent to process personal information, including information about minors; or (d) a dispute between the Customer and a student, guardian, teacher or other third party relating to fees, attendance, recordings, employment or academic decisions.
18. Suspension and termination
The Customer may stop using the Service at any time. Paid Plans continue until the end of the then-current term unless cancelled in accordance with the Plan. Fees already paid are non-refundable except where required by law or expressly agreed in writing.
We may suspend or terminate access immediately if: (a) the Customer materially breaches these Terms and fails to cure within a reasonable period after notice (or immediately if the breach is incapable of cure or poses a security or legal risk); (b) platform fees remain unpaid after notice; (c) we are required to do so by law; or (d) we discontinue the Service, in which case we will provide reasonable notice where practicable.
Upon termination, the licence in Section 12 ends and Users must cease access. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, confidentiality of our non-public information, and governing law) shall survive.
19. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will change when we do. We will post the revised Terms on this page and, for material changes affecting a paying Customer, we will provide notice through the Service or to the Customer’s primary administrator. Continued use after the effective date constitutes acceptance of the updated Terms. If the Customer does not agree, the Customer must stop using the Service and may terminate the Plan in accordance with Section 18.
20. Governing law and disputes
These Terms and any dispute or claim arising out of or in connection with them or the Service shall be governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles.
The parties shall first attempt in good faith to resolve disputes through discussion, including via the contact details in Section 22. If a dispute is not resolved within thirty (30) days after written notice, it shall be submitted to the exclusive jurisdiction of the competent courts of Pakistan.
21. General
- Entire agreement. These Terms, the Privacy Policy, and any written Plan or invoice constitute the entire agreement regarding the Service and supersede prior proposals or representations on the same subject. In the event of a conflict, a signed written Plan prevails over these Terms for the conflicting commercial term only.
- Severability. If a provision is held unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions shall continue in force.
- Waiver. Failure to enforce a provision is not a waiver of the right to do so later.
- Assignment. The Customer may not assign these Terms without our prior written consent. We may assign these Terms in connection with a corporate reorganisation or transfer of the Service.
- Notices. Notices to IGNITE must be sent to the contact details in Section 22. Notices to the Customer may be sent to the primary administrator email on file or posted in the Service.
- Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture or employment relationship.
- Language. These Terms are prepared in English. If translated, the English version prevails to the extent permitted by law.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including utility or internet failure, acts of government, epidemic, or failure of a third-party provider.
22. Contact
Questions about these Terms, a Plan, or the Service should be directed to:
Pakistan
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